Contact
One address, and a page explaining how to use it well.
Everything arrives at [email protected], read by the people who write the code. The message we most want is the specific one: tell us where players quit your game — which level, which mode, what the difficulty was doing at that moment. No enquiry form sits on this site, and no telephone number is published, for reasons set out below that we would rather argue than leave you guessing at.
| If you are writing about | Head the message | Worth including | Turnaround |
|---|---|---|---|
| Where players quit your game | Quit point | The level or mode, and what the difficulty was doing when they went | 5 business days |
| The engine work, or anything else on this site | No convention needed | Whatever it is you are hoping to establish | 5 business days |
| Seeing what is held about you | Privacy request | Whichever identifier those records would be filed under | 30 days |
| Fixing something recorded incorrectly | Privacy request | The entry you dispute, and what it should say instead | 30 days |
| Removing an account and its data | Delete my account | The address the account was opened with, or its reference | 30 days |
| Something we did that you object to | Privacy complaint | The sequence of events, plus the outcome you are seeking | Landed in 5 business days, decided in 30 |
| A weakness you have found | Security | A reproduction path, limited to what you may lawfully pass on | Same or next business day |
| Copyright, or a mark you own | Legal | Which work, which right, and a route back to you | 5 business days |
Commitments
Each figure in that table, and what stands behind it.
Why an inbox and nothing else
An enquiry form is a piece of theatre with two possible endings, and neither is attractive. Wired to nothing, it silently discards what you wrote while appearing to have sent it. Wired to something, it hands over your network address and a readable browser signature as the price of asking a question you could have asked by mail. An email client, by contrast, tells you exactly what left your machine and keeps your own copy of it. As for a telephone line, publishing a number implies somebody is beside it during business hours, and we would rather answer properly in writing than have you listen to a recorded message about how important your call is.
Five business days
What you get inside that window is an answer to the thing you asked, not a note confirming that mail can be received. Where a question genuinely needs longer — because it touches something we have to check rather than something we know — you will hear that within the same window, together with a date by which the real answer will arrive. The failure mode we are guarding against is the one where silence is allowed to do the work of a refusal.
Thirty days
This is the interval the Privacy Act sets for access under APP 12 and correction under APP 13, and we work to it rather than to some shorter figure invented for a marketing page. Confirming that you are the person the records concern is done inside those thirty days, never bolted on before the clock starts. Should we decline a request, you will be given the reasoning in writing, told which ground under the Privacy Act we are relying on, and pointed to the route for challenging that decision.
Same or next business day, for security
Chasing a report that turns out to be nothing costs an afternoon; missing one that turns out to be real costs considerably more, so the arithmetic here is not difficult. A report made in good faith is never treated as an act of aggression and never answered with a solicitor's letter. What we ask in return is the ordinary etiquette of the field: come to us before going public, and leave us a fair interval to close the hole.
If we get it wrong
The Office of the Australian Information Commissioner will hear a privacy complaint about this company, and you can reach it through oaic.gov.au; its postal address and telephone number are set out in full in the privacy policy. Nothing about that process costs money, requires a lawyer, or depends on our agreeing to it. The Commissioner will usually want to see that we were given our thirty days first, which is the only reason to start here rather than there.
Identity
The company at the other end.
Entity
AIDEOLOGY TECHNOLOGIES PTY LTD
ACN 698 536 953
ABN 81 698 536 953
New South Wales, Australia
What becomes of your message
An ordinary support exchange is kept 24 months from its last message; anything that turns into a complaint is held for 7 years, because a matter can reach the regulator long after both sides thought it closed. Writing to us adds you to no list, since no list exists. The reasoning is in the privacy policy.
Formal notices
Service of a document has to reach the registered office entered against ACN 698 536 953 on the ASIC register, which is the only address that carries that effect. Printing a different one on this page would invent a destination with no standing and send your notice to the wrong place.